The event of 2026
FUSION 2026
On Tuesday, March 31st, 2026, all competence centers of Canon Information Management Solutions came together for the first time for a unique customer event: FUSION 2026.
Aftermovie
Thanks for joining us at FUSION 2026!
On Tuesday, March 31st, 2026, all competence centers of Canon Information Management Solutions came together for the first time for a unique customer event: FUSION 2026.
This day brought together industry experts to explore the latest insights and developments in information management and customer experience. FUSION 2026 was the event for forward-thinking professionals — a day to discover new opportunities, exchange experiences, and strengthen your network in an inspiring setting.
Canon Information Management Solutions
Canon CCM, Docspro, IRIS IMS, IRIS Nederland, Nokavision
Program
Where Innovation Meets Experience
At FUSION 2026, we present the full portfolio of Canon IMS. Each competence centre brings its own expertise, yet the greatest impact comes from combining these strengths. This is where innovation meets experience: customer cases handled together, demonstrated side by side, and brought to life in sessions led both collaboratively and by our own teams, showing what can be achieved when expertise comes together. As a participant you will leave with clear, practical insights into how integrated information solutions help you accelerate growth, improve efficiency and reduce risk, through our ability to digitise and hyper-automate business processes.
Keynote speaker 1
Remy Gieling
Tech entrepreneur and founder of ai.nl and The Automation Group
Remy Gieling (1988), an expert in the field of AI, technology and innovation, takes you on a journey through the rapid developments in AI and their impact on businesses and jobs.
Keynote speaker 2
Mark Tuitert
Olympic Champion & Expert in Mental Strength
From Elite Sports to Peak Performance in Business - Mark Tuitert shares insights from his career as an Olympic champion and entrepreneur. Discover how mental resilience, focus, and embracing change are crucial to performing in a rapidly evolving business environment.
Program
| 9.30 | Walk in with coffee, tea and cake | |
|---|---|---|
| 10.30 | Opening & Introduction Welcome by the host and introduction to the event theme: Where innovation meets experience Rick Gruijters |
InnSpiratie |
| 11.00 | Keynote - Remy Gieling | InnSpiratie |
| 11.45 | Breakout Sessions Round 1 | |
| IA before AI: Making Sense Before Making Magic Martijn Tekelenburg, IRIS Nederland |
InnSpiratie | |
| How to Transform Customer Communication for a Seamless Total Experience Patrick Mayer, UWV and Tim Wittens, Canon CCM |
Leisure Café | |
| Maximizing Business Value Through OnBase & SmartComm Integration with Axon from Keylane
Martijn Mom, Docspro and Pierre Schuurmans, Nokavision |
InnZicht | |
| Chasing the Olympic Dream with Low Code Romain Grimmonpré, IRIS IMS |
UitZicht | |
| 12.30 | Lunch break & networking | |
| 13.30 | Breakout Sessions Round 2 | |
| AI-Ready content: Powering the next wave of Intelligent Automation Laurens van der Vaart, Docspro and Jon Whitear, Hyland |
InnSpiratie | |
| Orchestrate your order flow with a fully digital experience for the end user Robin Corte, Nokavision and Fuad Al Aghbari, Modern Dental |
Leisure Café | |
| Live Demo: Transform Customer Interaction with Intelligent Automation – Realize Your Digital Futuree
Daniël de Roo, Canon CCM |
InnZicht | |
| The Power of CLM: Turning Contract Chaos into Contract Value Jules Kozak, IRIS Nederland |
UitZicht | |
| 14.30 | Breakout Sessions Round 3 | |
| How Can AI Support Your Daily Document Management?
Tom Vanderbiest, IRIS IMS |
InnSpiratie | |
| Automated Spreading with AI: From Excel to a smart, automated, scalable solution
Bogdan Kolos, Atradius and Robin Corte, Nokavision/Docspro |
Leisure Café | |
| How can you modernize, personalize and optimize your Customer Experience with OpenText?
Thijs Wolvers and Michel Cramer Bornemann, Nokavision |
InnZicht | |
| Building Trust: How Do You Navigate Cloud Contracts in a Regulated World Gerard Verdonschot, Canon CCM |
UitZicht | |
| 15.15 | Break & Networking | |
| 15.45 | Wrap up Rick Gruijters | InnSpiratie |
| 16.00 | Keynote - Mark Tuitert | InnSpiratie |
| 16.45 | Closing remarks and appreciation Antoine Verhoeven | InnSpiratie |
| 17.00 | Drinks, filling snacks & networking | |
| 19.00 | End of event |
Breakout Sessions Round 1
CUSTOMER CASE KLAVERBLAD
Maximizing Business Value Through OnBase & SmartComm Integration with Axon from Keylane
Martijn Mom, Docspro and Pierre Schuurmans, Nokavision
Interested in how to successfully implement a best-of-breed Document Management strategy to achieve maximum business value? Then don’t miss this session! Experts from Klaverblad, Docspro and Nokavision will share practical insights and proven strategies to optimize business processes and seamlessly integrate best-in-class solutions. Get inspired and gain valuable guidance to help take your organization to the next level.
This session will be held in Dutch.
Key takeaway: By adopting a best-of-breed Document Management strategy and seamlessly integrating OnBase and SmartComm through Axon, organizations can streamline document-driven processes, increase agility, and realize measurable business value.
CUSTOMER CASE UWV
How to Transform Customer Communication for a Seamless Total Experience
Patrick Mayer, UWV and Tim Wittens, Canon CCM
UWV is transforming from a process-oriented executive organization to a people-focused public service provider, focusing on ‘the human touch’, with more personalized customized communication, and putting citizens and employers first. To achieve this goal and make the application landscape future-proof, information logistics is being improved. UWV will guide you through the steps it has taken to achieve this.
Key takeaway:
Learn how combining Intelligent Document Processing (IDP) and Customer Communications Management (CCM) function as two complementary pillars within a single governance model, enabling faster movement from intake to the right message, lower costs, and communications that are accurate, compliant, and scalable.
INFORMATION ARCHITECTURE
IA before AI: Making Sense Before Making Magic
IRIS Nederland
AI may look like magic, but real impact doesn’t happen without structure. In this session, we explore why so many organisations fall for the illusion of “instant intelligence” and why that magic quickly disappears when information is messy, scattered, or ungoverned. We then dive into the logic: how strong information architecture creates clarity, context and consistency. Everything AI needs to perform reliably. Finally, we reveal the true payoff: when IA is done right, the magic does happen. AI becomes smarter, faster and genuinely transformative. Discover why there is no AI without IA, and how to unlock real, sustainable magic.
Key takeaway: Discover how solid Information Architecture lays the foundation for AI to deliver real, reliable, and transformative impact — because magic only works when data is clear, connected, and governed.
LOW CODE
Chasing the Olympic Dream with Low Code
Romain Grimmonpré, IRIS IMS
Today athlete monitoring is fragmented and manual. This breakout proposes a digital athlete-monitoring app that centralises sporting, medical and administrative records and connects athletes, staff, families and organisations for smarter, proactive support.
Key takeaway: Discover how a single digital platform will unify data which will result in proactive follow up and better support performance.
Breakout Sessions Round 2
CUSTOMER CASE MODERN DENTAL
Orchestrate your order flow with a fully digital experience for the end user
Robin Corte, Nokavision and Fuad Al Aghbari, Modern Dental
Orchestrate your order flow with a fully digital experience for the end user. Join us on the journey from 3D scan to delivery.
Discover how Modern Dental Europe, together with Nokavision, transformed it's Dental case management & ordering process through a fully integrated digital experience for dentists and technicians. This is realised by implementing the Nokavision BOAT Framework that combines the power of Low Code Application Development (Mendix), Content Services (Box) and Integration & orchestration (Workato).
From 3D-scan coming, from Dentists across Europe, to a smiling patient.
Key takeaway: Learn how to apply the BOAT Framework and implement strategies to streamline processes for a smoother, more satisfying customer and user journey.
CONTENT SERVICES
AI-Ready content: Powering the next wave of Intelligent Automation
Laurens van der Vaart, Docspro and Jon Whitear, Hyland
Stored unstructured content has rarely delivered meaningful value to businesses. The Content Innovation Cloud changes that by bringing all enterprise content together and transforming unstructured data into AI ready intelligence. It enables advanced automation, actionable insights, and seamless integration with existing applications. By embedding domain expertise and making information fully explainable, the platform supports context aware agents and intelligent solutions that help teams discover, decide, and act faster and with greater confidence. Going beyond traditional content management, it turns content into a strategic asset, one that drives better decisions, connected experiences, and continuous innovation.
Key takeaway: Discover how making enterprise information AI-ready unlocks smarter automation and decision-making by turning fragmented, unstructured content into trusted, explainable intelligence that seamlessly supports modern digital workflows and ongoing innovation.
CUSTOMER EXPERIENCE
Live Demo: Transform Customer Interaction with Intelligent Automation – Realize Your Digital Future
Daniël de Roo, Canon CCM
The growing volume of information and constantly changing customer expectations are pushing organizations to improve their customer interactions through omnichannel communication. How can you effectively leverage AI and personalized video? And how do you ensure seamless access to critical information and optimized workflows for both employees and customers In this session, we will explore. Smart automation for intake, processing, and communication. AI-driven personalization and the use of interactive video. Integration and orchestration solutions, including iPaaS (Integration Platform as a Service), that enable systems to work together and streamline processes.
Key takeaway:
Discover how intelligent automation, AI-driven personalization, and interactive video can transform customer engagement (via Quadient Evolve and Scrive). Learn how integration and orchestration through iPaaS (Workato) enable seamless workflows and omnichannel experiences, empowering organizations to deliver faster, smarter, and more personalized interactions.
CONTRACT MANAGEMENT
The Power of CLM: Turning Contract Chaos into Contract Value
Jules Kozak, IRIS Nederland
Contract Lifecycle Management (CLM) can unlock significant value, yet many organizations underestimate the time, data, and processes involved in managing contracts. In this session, we reveal how long contract work truly takes and the hidden costs and opportunities within that journey. We explore the real benefits of a well-implemented CLM solution: visibility, efficiency, compliance, and actionable insights from contract data. At the same time, we address why CLM can be challenging to implement, from data quality to user adoption. You’ll walk away with practical, golden advice on how to make CLM successful and turn contract complexity into measurable business value.
Key takeaway: Learn how a well-implemented CLM transforms contract complexity into measurable business value through visibility, efficiency, compliance, and actionable insights — while navigating the real challenges of adoption and data management.
Breakout Sessions Round 3
CUSTOMER EXPERIENCE
How can you modernize, personalize and optimize your Customer Experience with OpenText?
Thijs Wolvers and Michel Cramer Bornemann, Nokavision
We dive deep into the possibilities that innovations like OpenText Experience Cloud bring. We will share thoughts about how transform customer experiences with data-driven journey management, AI applications in CCM management with OpenText Experience Aviator and how generative AI can elevate your customer communications and experience.
Key takeaway:
Learn how to modernize CX with OpenText Experience Cloud, leverage AI for faster and personalized content.
AI & LOW CODE
Automated Spreading with AI: From Excel to a smart, automated, scalable solution
Bogdan Kolos, Atradius and Robin Corte, Nokavision/Docspro
In this break-out session, you’ll see how a manual financial spreading process was transformed into a scalable, AI-driven, automated solution. By combining Intelligent Document Processing with a custom built, low-code solution, financial statements are processed automatically to improve speed, consistency, and risk assessment. The session highlights key challenges, technology choices, and how IDP and the (low-code) application together enable continuous improvement and data-driven decision-making.
Key takeaway: Discover how combining IDP and low-code technologies can modernize financial analysis workflows, decreasing manual effort with automated, scalable processes that enhance accuracy, reduce risk, and support smarter, insight-driven decisions over time.
COMPLIANCE AND REGULATION
Building Trust: How Do You Navigate Cloud Contracts in a Regulated World
Gerard Verdonschot, Canon CCM
Organizations in highly regulated sectors face complex challenges: contracting cloud solutions under DORA and NIS2 requires a fundamental rethink of traditional processes. Legal, IT, and business teams must work closely together to align requirements without losing agility. Drawing on experience with multiple clients, Canon IMS has developed a collaborative model that enables innovation while ensuring full compliance with regulatory obligations. These insights are valuable for organizations navigating compliance in an increasingly connected ecosystem and prove that governance can be an enabler rather than a barrier.
Key takeaway:
Discover how compliance, combined with Canon IMS’s expertise, can be an enabler — not a barrier — for delivering trusted, customer-centric experiences in highly regulated environments.
AI & Document Management
How Can AI Support Your Daily Document Management?
Tom Vanderbiest, IRIS IMS
AI technologies are evolving rapidly, and many users already rely on tools like Copilot, ChatGPT, and other assistants to streamline their everyday tasks. While these solutions are often used independently, a major opportunity lies in integrating AI directly into your Content Services and Document Management environment.
This session explores, through concrete use cases, how AI can enhance document processing, improve user productivity, and simplify information management. If time allows, participants may also be invited to take part in a short interactive poll.
Key takeaway:
Discover how embedding AI into document management unlocks deeper automation and efficiency. Real use cases will show AI helping with classification, extraction, search and workflow optimization. With higher productivity and less repetitive manual work as a result.
Location & Direction
Venue
InnStyle, Herenweg 55, Maarssen
Car
If you are arriving by car, please follow these directions (or use your navigation system):
From the A27
Take exit 31 Maarssen/Utrecht-Noord onto the N230 and take the exit Maarsseveense Plassen.
From the A2
Take exit 6/7 Maarssen and continue on the N230. Take the exit Maarssen/Maarsseveense plassen.
Follow the signs for ‘InnStyle’ and the Canon Beach flags. Please park at the far end of the parking lot, as this is closest to the venue. FUSION 2026 is held in Locatie 1.0.
There is plenty of free parking available. The number of electric charging stations is limited, so we recommend arriving with a fully charged vehicle.
Public Transport
If you arrive by public Transport, take bus 13 from Station Maarssen or Overvecht (stop Maarsseveense Plassen) or bus 12 from Utrecht Central Station. Get off at Cramerlaan, Maarssen. From there, it’s about a 20–25 minute walk to InnStyle.
Directions on Google Maps
Capturing FUSION 2026
During the event, we will take photos and videos to document the day and share selected highlights on our communication channels (such as website and LinkedIn channels of the different Canon IMS competence centers). By attending, you consent to this use.
If you would prefer not to appear in any photos or videos, please inform our team by sending a message to b2b@canon.nl.
Make sure you optin to email communication during your registration if you want to receive our after event communications!
During the event, we will take photos and videos to document the day and share selected highlights on our communication channels (such as website and LinkedIn channels of the different Canon IMS competence centers). By attending, you consent to this use.
If you would prefer not to appear in any photos or videos, please inform our team by sending a message to b2b@canon.nl.
Make sure you optin to email communication during your registration if you want to receive our after event communications!
